Shipping policy

Shipping Policy — BONDIFORM

Last updated: 17 August 2026

Where we ship

We ship Australia wide, including to PO Boxes and Parcel Lockers where the carrier accepts them.

Order processing

Orders are processed within 1 to 3 business days of payment being received. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and peak seasons processing can take longer, and we will display a notice on our website when that is the case.

You will receive an email confirming your order when you place it, and a second email with tracking details once it has been dispatched.

Where your orders ship from

Our products are dispatched from our suppliers' warehouses, which are located overseas. Because of this, delivery to Australia takes longer than a domestic parcel, and orders containing several items may arrive in separate parcels at no additional cost to you.

Estimated delivery times

The following estimates apply from the date of dispatch, not the date of order. They are provided by our carriers and are estimates only, not guarantees.

Total time from order to delivery is therefore approximately 11 to 28 business days, depending on your location.

Shipping costs

Shipping is calculated at checkout based on your delivery address and the contents of your order, and is shown before you pay. All prices are in Australian dollars.

Tracking your order

You will receive a tracking number by email once your order is dispatched. Please allow up to 72 hours for tracking information to begin updating, and note that tracking may not update while a parcel is in transit internationally.

Delays

We are not responsible for delays caused by our carriers, weather events, industrial action, customs processing, or incorrect delivery details entered at checkout. If your order is significantly outside the estimates above, contact us at info@bondiform.com and we will follow it up with the carrier on your behalf.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was unclaimed, we can resend it once the additional postage is paid.

Lost or damaged parcels

If tracking shows your parcel as delivered but you have not received it, please check with your neighbours and your local post office first, then contact us within 7 days.

If a parcel is lost or damaged in transit, we will lodge an enquiry with the carrier and arrange a replacement or a refund, in accordance with our Refund and Returns Policy and your rights under the Australian Consumer Law.

Customs, duties and taxes

Goods imported into Australia with a customs value of A$1,000 or less are not subject to import duties or clearance charges payable by you on delivery. For the small number of orders with a value above A$1,000, import duties and taxes may be payable to Australian Border Force before the goods are released, and these are the responsibility of the customer.

Contact

BONDIFORM
Email: info@bondiform.com
We respond to all enquiries within 1 to 2 business days, Monday to Friday.