Refund policy
Refund and Returns Policy — BONDIFORM
Last updated: 17 August 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or replaces those rights.
Change of mind returns
We accept change of mind returns within 30 days of delivery, provided the item is:
- unused, unworn and in the same condition in which you received it;
- in its original packaging, with all tags and accessories attached;
- accompanied by proof of purchase, such as your order number or receipt.
Change of mind returns are at your cost. You pay the return postage, and the original shipping charge is not refunded. We recommend using a tracked service, as we cannot process a return that does not reach us.
Faulty, damaged or incorrect items
If your item arrives damaged or faulty, or is not what you ordered, email info@bondiform.com within 7 days of delivery with your order number and clear photos of the item and its packaging.
Major failure — where the item is unsafe, significantly different from its description, or unfit for its purpose and cannot easily be fixed: you choose between a full refund or a replacement.
Minor failure — we will repair the item, replace it, or refund it, at our option, within a reasonable time.
For faulty, damaged or incorrect items we cover the cost of return postage.
Items not eligible for change of mind returns
For health and hygiene reasons, we cannot accept change of mind returns on:
- swimwear, underwear and intimate apparel where the hygiene seal or liner has been removed;
- earrings and other pierced jewellery;
- personalised or made to order items;
- gift cards.
This exclusion does not apply where an item is faulty or otherwise fails a consumer guarantee. Your rights under the Australian Consumer Law apply to these items in the same way as to any other.
How to start a return
- Email info@bondiform.com with your order number and the reason for the return.
- We will reply within 2 business days with a return authorisation and the return address.
- Post the item back within 30 days of receiving that authorisation.
Please do not send items back before contacting us. Unauthorised returns may be refused or significantly delayed.
Refunds
Once your return reaches us we will inspect it and email you the outcome, normally within 3 business days.
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take a further 3 to 10 business days for the funds to appear in your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at info@bondiform.com.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the size or colour you want, so it is not sold out while your return is in transit.
Late or missing deliveries
If your order has not arrived, please see our Shipping Policy first, then contact us. We will lodge an enquiry with the carrier and, where a parcel is confirmed lost, arrange a replacement or refund.
Cancelling an order
Email us as soon as possible if you need to cancel. We can usually cancel and refund an order at no cost before it has been dispatched. Once dispatched, it must be handled as a return.
Contact
BONDIFORM
Email: info@bondiform.com
We respond to all enquiries within 1 to 2 business days, Monday to Friday.